BT broadband deals

What are the different broadband connections offered by BT broadband?

BT has millions of WiFi hotspots around the UK and the firm owns a fibre broadband network, offering two main types of widely available broadband connections and a third (more exclusive) full-fibre broadband.

BT fibre broadband deals include:

1. Standard BT Broadband
2. BT Superfast Fibre Essential
3. BT Full Fibre

Standard BT Broadband

If you live in an area where BT Superfast Broadband isn’t available or you’re a light internet user, then standard broadband is the right choice. It has an average download speed of 17Mb, which is enough for web browsing and streaming content.

Compare the cheapest standard broadband.

BT Superfast Fibre Essential & BT Infinity

BT Superfast Fibre Essential was previously called BT Infinity. It has superfast average speeds of 67Mbps, which enable users to browse the web without buffering, stream TV, download high-definition movies and connect multiple devices to the network simultaneously.

Actual broadband speeds vary based on the customers’ locality, time of the day (broadband speed is lower in peak hours), and home wiring. BT Fibre guarantees to deliver its promised broadband speeds, however, and customers can claim £20 if their speed is slower than promised.

BT Full Fibre

BT offers full-fibre broadband with average speeds of over 300Mbps, making use of new technology offered by Openreach. Regardless of the number of devices connected to the internet at your premises, BT Full Fibre offers a reliable and speedy broadband connection. However, BT Full Fibre Broadband is still in the process of geographic expansion and so it’s currently only available in limited areas in the UK.

Compare fibre optic broadband

What makes BT Broadband different from BT Superfast Fibre?

Standard BT Broadband varies from its superfast package as the former runs on ADSL, which uses copper wires, while the latter uses fibre optic cables to transport data. BT’s fibre broadband connection is a lot faster but isn’t available everywhere in the UK yet.

BT Superfast Fibre is also more expensive than standard broadband because it uses fibre optics to link your premises directly to the exchange - a connection type known as Fibre-to-the-Premises (FTTP). Most fibre broadband users in the UK opt for an intermediary option called Fibre-to-the-Cabinet (FTTC) broadband, which costs less than FTTP and sacrifices some of the speed, but it’s still a significant upgrade from an ADSL connection.

How to find the best BT broadband deals

Here are a few things you must keep in mind while choosing a broadband deal to ensure that you pick the right one:

1. Check the broadband is available in your area and opt for the one you require. Don’t pick a deal with speeds far greater than your needs as you’ll be spending over the odds for something you don’t need!
2. If you’re planning to switch to a BT deal, keep tabs on your current contract’s expiration date. Switching and even renewal of the current subscription can cost more if you are tied into a contract where exit fees apply. It’s good to start looking within 3 months of your contract expiring because there will normally be some delay between applying for a new broadband deal and the switch taking place. Once your contract expiration date has passed, your broadband may get more expensive, especially if you were on a fixed or limited term deal. Timing your switch well could mean you don’t pay any extra at all when you switch. 
3. Which broadband package meets your usage needs? Pick the one that offers the best balance of price, features, and speeds. If you’re not a sports nut, don’t bother forking out for a deal that includes BT Sport.
4. Competition between broadband suppliers in the market can enable you to negotiate. Negotiate prices to see if you can get a better deal from your existing provider. Tell them about other similar packages and ask them if they can match the price, features, or speeds offered because you could get a better deal at a great price.
5. Look out for BT broadband offers for new customers, which sometimes include vouchers, cash-back incentives, and other freebies.

What are the different BT internet deals offered by BT fibre broadband?

BT offers two broadband options: BT Standard Broadband and BT Superfast Fibre Broadband. You’ll find the different speeds offered by BT fibre broadband in the table below.

BT Superfast Fibre Broadband Deal	Average Download Speed (Mbps)	Average Upload Speed (Mbps)
Superfast Fibre Deal	50Mbps	9Mbps
Superfast Fibre Essential Deal	36Mbps	9Mbps
Superfast Fibre 2 Deal	67Mbps	18Mbps
Superfast Fibre 100 Broadband Deal	145Mbps	28Mbps
Superfast Fibre 25 Broadband Deal	300Mbps	47Mbps

What benefits can you expect from BT Broadband deals?

You can expect to enjoy the following benefits when you sign up:

• Built-in virus protection software for your online security.
• A reliable connection that meets the minimum advertised speeds and specifications, or £20 cash-back.
• BT Smart Hub WiFi router, which will deliver fast internet around your home.

What does BT Broadband offer its new customers?

Apart from cash-back incentives and free vouchers, BT Broadband offers new customers:

BT Smart Hub

All new customers signing up for BT Superfast Fibre packages get a free BT Smart Hub Wi-Fi router which provides a reliable internet connection in your premises using 7 antennae. In addition, this router includes a Smart Scan feature that keeps a check on your network and reboots in the event of a problem. It also enables smart channel selection, which means it automatically connects your devices to the fastest WiFi channel available.

BT Smart Hub 2

New customers who sign up for BT’s Ultrafast Fibre Plus or Superfast Fibre with Complete WiFi get a BT Smart Hub 2 router, which otherwise retails at £200, for free.

BT Complete WiFi

Deals for new as well as existing customers can also include BT’s Complete WiFi for an extra charge. Complete WiFi is for users living in premises with thick walls that act as an obstacle to reception, or for large houses with areas distant from the router getting a weak signal. Complete WiFi guarantees a stable and strong reception throughout your premises.

What extras does BT broadband offer its customers?

BT offers some great perks to all of its customers, such as:

Access to Public WiFi Hotspots

BT has millions of hotspots nationwide which, if you’re a BT customer, can be accessed while you’re on the go. You simply download and log in to BT’s WiFi app.

Online Security & Parental Controls

You can protect your family from certain content using BT Parental Controls. Another online security tool, called BT Web Protect, will also warn you in case you click on the URL of a potentially harmful website.

BT Virus Protect

Free anti-virus software called BT Virus Protect comes with all BT deals. BT Virus Protect includes the following features:

• Personal firewall, to protect your online activity from hackers.
• Parental controls, to block access to certain content or specific websites.
• Website advisor, to warn you if you’re about to open a page containing malware.

BT broadband email

All BT packages offer customers access to BT Mail free of charge. Users can access this service from anywhere. It ensures email security and allows you to add up to 10 email addresses.

BT Cloud storage

Almost all BT users get free cloud storage of up to 200GB. If you’ve signed up for one of the higher-end BT broadband packages, you might get as much as 1GB of free cloud storage.

What are some of the BT phone and broadband offers?

BT offers two categories to choose from. Either you can opt for a package with an active BT phone line, or you can opt for mobile broadband and avoid paying for line rental. With mobile broadband, you can get access to BT WiFi hotspots nationwide free of charge.

BT broadband and phone deals are more flexible than they used to be, with deals now including:

• Pay as you go option for users who use their landline only occasionally.
• 500 minutes to any UK number (mobile or landline).
• BT Call Protect, which offers services like BT Personal Blacklist to divert cold callers to a junk voicemail. It also enables you to block unknown or unwanted callers.

Compare mobile phone deals or compare BT mobile SIM only deals if you’re happy with your current mobile handset.

How to contact BT support and customer service?

BT offers reliable customer service and support 24/7, with various options for the customers to choose from. These options include:

1. Online customer support
2. Customer service phone helpline
3. Home tech experts

Contact BT support online

BT offers multiple options for online support, such as video guides, a live chat service, and virtual assistants.

How to Contact BT customer service by phone

BT’s customer service helpline is available around the clock, every day of the week. You can reach the phone helpline by calling 0800 328 1587, which will direct your call to BT’s closest customer support centre.

BT Home Tech Experts

If you prefer in-person guidance from an expert instead of online support, the BT Home Tech team can help you seven days a week. You can book a two-hour appointment with a tech expert and get their help with whatever issue you’re facing with your BT services. For this service, however, you have to subscribe to one of two options (both of which include an annual PC health check that otherwise costs £80):

• A monthly subscription of £8 that covers all your PC/laptop issues.
• A monthly subscription of £10 that covers issues concerning all your gadgets, including smartphones, printers, and cameras.

BT Broadband FAQs

Does BT broadband offer TV and broadband bundles?

Yes, BT offers many TV and broadband bundles. These consist of:

• Up to 50Mbps of fibre broadband speeds
• Line rental
• TV box (that you can use to record <300 hours)

These bundles have monthly costs ranging from £38.99 to £60.

Compare broadband and TV deals.

Can you get BT fibre broadband near you?

BT’s broadband network covers most of the UK, so there’s a great chance that BT broadband is available in your area. You can use the broadband postcode checker to check. Bear in mind, however, that BT Full Fibre is currently restricted to a select few urban areas.

How to switch from your current broadband provider to BT broadband?

Switching broadband is pretty easy. You don’t even have to inform your current provider that you want to switch unless you are switching from Virgin Media, in which case you must inform both the company you’re moving to and from to allow them to collaborate on the switch.

With all other broadband providers, all you need to do is sign up for your deal of choice. You’ll receive a switching date and your Smart Hub router and, within two weeks, your BT internet connection will be switched and ready to use.

How can you find a cheap BT broadband deal?

Although BT isn’t the cheapest internet provider, there are many BT broadband packages and deals to choose from. The initial 24-month contract costs less, but after this period is over, monthly costs increase. It’s best to compare deals thoroughly before you make a decision. There are many competitive internet deals to choose from, so don’t pick one that doesn’t suit your needs.

You can use the broadband postcode checker to see which deals are available in your area. Make sure you consider the following before choosing a broadband deal:

• Broadband speed
• Setup costs
• Monthly fees
• Line rental
• Download limits
• Perks